Frequently Asked Questions

This Agreement was last modified on 11th february 2020

Shipping Information

FAQ Second Version

What Shipping Methods Are Available?

Delivery Charges

Zone Type Size When ordering 1 item More than 1 item
Zone 1 Pick Up Special Small From 80 KES From 80 KES
Small From 80 KES From 160 KES
Medium From 150 KES From 300 KES
Large From 650 KES From 1300 KES
Door Delivery Special Small From 130 KES From 200 KES
Small From 200 KES From 300 KES
Medium From 350 KES From 500 KES
Large From 800 KES From 1600 KES
Zone 2 Pick Up Special Small From 150 KES From 150 KES
Small From 150 KES From 300 KES
Medium From 250 KES From 500 KES
Large From 1000 KES From 2000 KES
Door Delivery Special Small From 200 KES From 300 KES
Small From 250 KES From 350 KES
Medium From 400 KES From 600 KES
Large From 1200 KES From 2400 KES
Zone 3 Pick Up Special Small From 150 KES From 150 KES
Small From 200 KES From 400 KES
Medium From 350 KES From 700 KES
Large From 1400 KES From 2800 KES
Door Delivery Special Small From 250 KES From 400 KES
Small From 300 KES From 500 KES
Medium From 500 KES From 800 KES
Large From 2000 KES From 4000 KES
Zone 5, 6 & 7 Pick Up Special Small From 1200 KES From 2400 KES
Small From 1500 KES From 3000 KES
Medium From 2200 KES From 4400 KES
Large From 4400 KES From 8800 KES
Door Delivery Special Small From 1600 KES From 3200 KES
Small From 2000 KES From 4000 KES
Medium From 3000 KES From 6000 KES
Large From 6000 KES From 12000 KES

How Long Will it Take To Get My Package?

After placing your package, it will take 1-2 working days for you to get your Package depending with your location. When you place an order on a weekend, you will get on Monday.(NB: Your chances of getting yur package on the same day are there but minimal)

How Do I Track My Order?

After placing your order, at the top right hand-side of the screen, click, ‘Track Your Oder‘. Provide website will redirect you to the Tracking order screen where you will be able to trace the progress of your package

How Do I Place an Order?

Once you Identify what you want to purchase from our website, click the Icon at bottom right-hand-side of the product, wait a few seconds as it get placed into ‘Shopping Cart‘ or you will get directed to your orders. Your will then be able to finish filling your details- at ‘Checkout’. We will immediately be in reception of your Order. We will verify your details and reach out to you via phone call and make the Order ready for dispatch to your location on confirmation.

NB: In the Case you make an order and you are not reachable, you risk the order to be cancelled.

How Should I Contact if I Have Any Queries?

For further questions you may have, You can make a call to us directly on;

(254) 7248-74872,
(254) 7259 79173

Do I Need an Account to Place an Order?

No!. You do not need an account with us to place an order. We recommend you create account with us or you can save our website for comebacks in your cookies. Place an Order today!

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